Refund policy

Returns & Refunds

We hope you love your Lei Days products as much as we do. If you find your order is damaged or incorrect, please contact us at hello@leidays.com.au and we will be happy to help.

Change of Mind

Due to the personal care nature of our products, we do not accept returns, exchanges or refunds for change of mind.

Please take care when selecting your products and reviewing your order before completing your purchase.

Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty, or you have received an incorrect product, please contact us as soon as possible after receiving your order.

Please include your order number, a description of the issue and, where possible, photographs of the product and packaging so we can assess the issue and arrange an appropriate resolution.

Depending on the circumstances, this may include a replacement or refund.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Returns & Refunds Policy is intended to exclude or limit any rights or remedies you may have under the Australian Consumer Law.

Where a product does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and the nature of the issue.

Return Shipping

If we ask you to return a product because it is faulty, damaged, incorrect or otherwise covered by your rights under Australian Consumer Law, we will provide instructions regarding the return.

Please do not return products without contacting us first.

Refunds

Where a refund is approved, it will be processed back to your original payment method. Please allow time for your bank or payment provider to process the refund.

Contact Us

If you have any questions or concerns about your order, please contact us at hello@leidays.com.au and include your order number so we can assist you.